Information
Payment policy
Clear prices before you pay and straightforward information about refunds.
Last updated: 3 October 2026 (2026-10-11)
| Outcome | Your refund |
|---|---|
| Completed lesson | CHF 0 |
| Full refund | CHF 100 |
| 50% refund | CHF 50 |
Free to get started
Creating an account, browsing tutors and messaging are free. You pay when you buy a lesson or package.
Your total
Prices are in CHF. You see the lesson or package price, any applicable fees and the total before paying. The price and conditions agreed for your purchase do not change if the offer is updated later.
Paying for lessons
Choose from the payment methods available for your booking, including card or TWINT when offered. Accept the terms and payment, cancellation and refund policies before paying. A pending or failed payment is not a completed payment, and a proposal is not an accepted appointment.
Packages
A package includes the teaching hours stated in your purchase. You arrange individual appointments with your tutor. You can request a refund of unused value under the cancellation and refund policies.
What a refund includes
A full refund returns your entire affected payment, including any fees. A 50% refund returns half of that total. No additional handling costs are deducted from an approved refund.
After your lesson
Check your tutor's report before confirming. Report any problem instead of accepting it. Once both people confirm the completed lesson, that session is closed and its agreed payment is released to the tutor. Ordinary complaints do not reopen it. Future appointments and unused package hours remain subject to their own cancellation and refund rules.
Receiving your refund
Approved refunds are normally initiated within five business days to the original payment method. Arrival depends on the payment method and bank. If that route is unavailable, we arrange a verified alternative with you. You cannot receive both money back and lesson credit for the same amount.
Need help?
Contact us with questions about your account, bookings or refunds. You can also write to us about your personal data.
support@lernlink.ch